Refund policy

Return Policy for WORLD DIVINE

At WORLD DIVINE, we want you to be fully satisfied with your purchase. However, as we utilize a third-party print-on-demand service to create custom products, we adhere to their return and exchange policies. Please read our return policy below:

1. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will work with the third-party service to resolve the issue, which may involve a replacement or refund. You’ll need to provide clear images of the damaged or defective product to ensure a smooth resolution.

2. Incorrect Item or Size:

If you receive an incorrect item (wrong size, color, or design) due to an error on our part or the third-party service’s, please reach out to us within 7 days. We will assist in correcting the issue by either replacing the item or issuing a refund.

3. Return Process:

As we use a print-on-demand service, we cannot accept returns for personal reasons or for incorrectly chosen sizes, colors, or designs. Please double-check product descriptions, size guides, and your order details before making a purchase to ensure the correct product.

4. Non-Returnable Items:

Due to the nature of custom, print-on-demand products, we do not accept returns for items that are not defective, incorrect, or damaged.

No Refund Policy for WORLD DIVINE

As we use a third-party print-on-demand service, please review our No Refund Policy below:

1. Custom Products:

All of our products are custom-made and printed on-demand by a third-party service. As a result, we do not offer refunds for any change of mind or for reasons such as incorrect size, color preference, or design.

2. Damaged or Defective Items:

We only offer refunds or replacements for items that are damaged, defective, or incorrectly produced. You must contact us within 7 days of receiving the product to begin the process. Please send us photos of the damaged or incorrect item for a quicker resolution.

3. Order Cancellation:

Orders can be canceled within 24 hours of purchase. After this period, once production has begun with the third-party service, cancellations are not possible.

4. Third-Party Service Terms:

Please note that the third-party service’s policies regarding returns and refunds are also applicable to your order. By purchasing from us, you agree to both our store’s policies and the third-party service’s policies.

By placing an order with us, you acknowledge and agree to these policies. If you have any questions or concerns regarding your order, please contact us at divinestetics@gmail.com.